The site stays on awaiting_site or shows Not connected
- Wait a minute after activating the theme or plugin.
- On the ArneIron page in wp-admin, use Retry once, then check the state again.
The connect token expired or was already used
The Connector says: No connect token available (already used or expired). Re-download the connector from your ArneIron account.
- Download your zip again from My Sites. The new zip carries a new token.
- Upload it over the old one (Replace current with uploaded) and activate it. Retry alone does not fix this.
The state is unprovable
Wait a minute and check once more. If it stays unprovable, email support@arneiron.net with your site address.
Write access is refused
| Message | What to do |
|---|---|
site_unreachable | Check that your site loads over HTTPS with a valid certificate. |
not_https or app_passwords_unavailable | The site needs HTTPS and WordPress Application Passwords enabled. |
auth_header_stripped | Your host does not pass the Authorization header to PHP. Ask your host to pass it through (on Apache, a SetEnvIf Authorization line in .htaccess). |
rest_disabled | The WordPress REST API at /wp-json/ is not reachable. If /?rest_route=/ works, your site uses plain or /index.php/ permalinks. Do not change your permalinks to work around this; contact support. |
user_too_privileged | Install the current zip from My Sites over the old one. |
service_user_unavailable | Another plugin blocks creating the arneiron user. Contact support with the plugin list. |
Edits are refused
- Ask your AI app to call
account_profileand check that the site showsconnectedand is the site you meant. INSUFFICIENT_BALANCE: see Top up your wallet.SITE_ALREADY_REGISTERED: the site belongs to another ArneIron account. Log in with that account, or contact support.- Report any other refusal to support exactly as it was shown. Do not retry in a loop.
The install itself is blocked
Two-factor prompts, captchas, a firewall challenge or disabled file changes can stop an automated install. Install the zip by hand in wp-admin as in Connect your WordPress site.